Jobs in Topsia, Kolkata, West Bengal - Vacancies Across Companies

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0 - 0 Lacs

Topsia, Kolkata, West Bengal

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We are looking for Customer Relationship Manager who is responsible for managing and nurturing customer relationships to drive business growth and loyalty. Key responsibilities include: 1. Building and maintaining strong customer relationships 2. Understanding customer needs and preferences 3. Identifying new sales opportunities 4. Resolving customer complaints and issues 5. Collaborating with internal teams (sales, marketing, customer service) 6. Analysing customer data to inform business decisions. Educational qualification: 1. Bachelor's degree in Business Administration, Marketing, Sales, or related field 2. Some employers may prefer or require a Master's degree in Business Administration (MBA) or related field The goal is to deliver exceptional customer experiences, increase customer retention, and drive revenue growth. Please do send your resumes to hr@ilead.net.in Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Work Location: In person Speak with the employer +91 9830483031

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ERP Implementation (MBA Finance Freshers) EXPAND smERP

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0 - 0 Lacs

Topsia, Kolkata, West Bengal

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This role requires you to have basic accounting knowledge to excel. This is a non technical role. Job Description: We are seeking a Business Analyst Fresher (ERP & Finance) to assist in the rollout of our product to clients. In this role, you will be responsible for customer requirements analysis, software implementation, training, and user documentation. As we constantly improve our product, you will play a key role in translating customer requirements into new solutions and capabilities. Job Duties and Responsibilities: Acquire in-depth knowledge of EXPAND smERP to effectively implement the software. Lead ERP implementation projects, ensuring alignment with customer requirements. Conduct detailed product demonstrations for prospective clients. Prepare Statement of Work (SOW) documentation to outline project deliverables. Develop user workflow diagrams to map out client processes. Assist in data migration activities to ensure seamless transitions for clients. Update project sheets, data sheets, and Minutes of Meetings (MOM) to track project progress. Create development tickets for customization requests and map these to project plans. Perform quality testing to ensure the software meets client specifications. Provide user training and oversee the delivery of the software to clients. Offer hyper support post-implementation to address any immediate concerns. Manage change requests and ensure these are integrated smoothly into the project. Facilitate the handover of projects to the support team for ongoing maintenance. Organize and lead project meetings with all stakeholders to ensure clear communication and project alignment. Requirements: MCom or MBA (Finance) is a must. Freshers do apply. Excellent written and spoken English communication skills. Proficiency in Microsoft Excel, spreadsheets, PowerPoint presentations, and Word. Good understanding of basic accounting and taxation principles. Perks and Benefits: Opportunities for professional development and career advancement. A collaborative and innovative work environment. Location : Kolkata Contact Us to Apply: If you are excited about this opportunity and ready to contribute to our growing team, please send your updated CV to hr@expanderp.com for further processing. About EXPAND smERP: EXPAND smERP , a pioneer in business software development since 1995 , focuses on business automation. Our flagship product, EXPAND smERP , is a cost-effective, reliable, and user-friendly ERP solution catering to various verticals, including manufacturing and export businesses .Our commitment to excellence empowers clients to seamlessly automate their business operations, ensuring efficiency and sustained growth. Explore our business units: Our Product: http://www.expanderp.com Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Leave encashment Paid time off Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Yearly bonus Work Location: In person

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